Conditions for Exchange, Return, and Refund
- The product must be unused, unworn, unwashed, unaltered, and free from any defects.
- Tags, packaging, and receipts/invoices must be intact.
- Each product is eligible for one-time exchange only.
- Exchange or refund is not applicable for items with 50% or higher discounts or Flash Sale products.
- A mandatory unboxing video is required for claims regarding damaged or missing products.
Exchange Locations
For Online Purchases:
– Customers may also send the product via courier service after consulting with our Service Center.
– If the issue is from our end, return shipping is free; otherwise, the customer bears the shipping cost.
Incorrect Quantity or Product Mismatch.
- If you receive the wrong product or an incorrect quantity, you must provide an unboxing video as proof.
- After verification, we will arrange for a replacement or adjust your order accordingly.
How to Return for Exchange or Refund.
Return via Courier:
Sundarban Courier (Mirpur-10, Dhaka)
Name: THE CRAFT CORNER
Contact: +8801648957461 Or 01326610996
Sundarban Courier (Mirpur-10 branch, Dhaka)
Refund Policy
For Online Purchases:
Refunds are processed within 3 working days after receiving the returned product.
If the issue is from our end, return shipping is free; otherwise, the customer bears the return cost.
Without proof of receipt and delivery, no refund will be issued.
For assistance, contact us every day from 10 AM – 10 PM.
Service Center Hotline: +8801648957461